FAQ
Q.
How
do I import the schedule onto my
calendar?
Q.
How can I
re-download schedules that I
have purchased?
Q.
I already have
holidays on my Microsoft Outlook
calendar, but mine are very
generic and do not include any
information about the holiday.
Can I still add the ones from
Calendar Updates?
Q.
I imported the
Calendar Updates Holiday
or Lunar schedule into my Microsoft
Outlook calendar, but some of the
events in March or November show up as two-day
events.
Q.
I imported the
Calendar Updates Holiday
schedule into my Microsoft
Outlook calendar, but all of the
holidays show up as two-day
events.
Q.
I imported my
favorite schedule into my
Microsoft Outlook calendar, but
all of the times are off by an
hour.
Q.
Outlook does not
have a Personal Folder.
How do I import the schedule
onto my calendar?
Q.
Can I delete the
imported schedules if I don't
like them?
Q.
I have a general
question about Microsoft Outlook
unrelated to
Calendar Updates.
Q.
I have a question
not addressed on this page.
Q.
I already have holidays on
my Microsoft Outlook calendar,
but mine are very generic and do
not include any information
about the holiday. Can I still
add the ones from
Calendar Updates?
A. Absolutely! But we
recommend deleting the ones that
are already on your calendar
first. You can go through your
calendar deleting them
individually, or delete the
entire group of existing
holidays all at once. To delete
the entire group of existing
holidays;
-
Select your calendar so you
are viewing your Outlook
calendar.
-
On the menu bar, click on
View, and then
Current View, and
then
By
Category.
-
Select the line that reads
Categories: Holiday.
-
There should be a
+
(plus) or
-
(minus) sign next to this
heading line. If you see the
+
(plus) sign, click on it to
expand the selection.
-
Review the list of Holiday
events carefully. If you see
holiday events that you have
added yourself, you may or
may not want to delete those
events.
-
If you do not see any that
you want to save, the easy
way to delete them is to
right-click on the heading
line, and then click
Delete.
-
If you find some that you
want to keep, we recommend
you go through the list
deleting the ones you want
to delete one at a time.
After you have deleted the
holidays that you no longer wish
to keep, follow the
instructions on our web site
to import the new holidays onto
your calendar.
Q.
How
can I re-download schedules that
I have purchased?
A. You can log back
into your account at any time to
retrieve and re-download your
orders. There are a couple of
easy ways to do this:
1. After you placed
your order, you should have
received an e-mail
confirming your order. At
the bottom of that e-mail is
a link to log in to your
account and view your order.
You can re-download the file
from this page.
2. Also, you can
log back into your account
at any time to retrieve your
past orders. Simply click on
“my account” in the
top right section of the
screen. After signing in to
your account, click on “View
Order Status and History”.
You will be able to retrieve
your order on this page.
When you click the “Download
Now” link, you should get a
File Download box asking if you
want to Open or Save the file.
You should save the file
to your hard drive.
Below the file download link
is a link for instructions on
how to import the schedule onto
your calendar. You can also find
the import instructions on our
FAQ page at
http://www.calendar-updates.com/instructions.aspx.
Q.
I
imported the Calendar Updates
Holiday or Lunar schedule into
my Microsoft Outlook calendar,
but some of the events in March
or November show up as two-day
events.
A. In 2007, Daylight
Saving Time was changed in the
United States and some other
countries. Microsoft has
released some useful tools to
help update
computers for the new DST dates.
We recommend that you visit the
Microsoft Daylight Saving Time
Help and Support Center to
update your computer.
Most individuals will need to
update Windows to account for
the new DST dates, and then
update Outlook to adjust the
time for events that fall within
the new DST dates.
If you have imported one of
our holiday or lunar schedules
after already updating your
computer, we recommend manually
changing the times of any
affected items. This can
easily be done as follows:
-
Open the event on your
calendar by double-clicking
the event.
-
Change the Start Time from
1:00 AM to 12:00 AM.
-
Click Save and Close
Q.
I imported the
Calendar Updates Holiday
schedule into my Microsoft
Outlook calendar, but the
holidays show up as two-day
events.
A. Check to make sure you
downloaded the schedule from
your correct time zone. If you
are sure that you imported the
schedule from your correct time
zone, check to make sure your
computer is set for your correct
time zone. If you have never set
your computer time zone, it
could very well still be set for
the factory set time zone.
If the problem only affects a
few items in March/April and
October/November, please see the
new Daylight
Saving Time advice above.
A word of caution: Changing
the time zone on Microsoft
Windows may cause Outlook to
adjust all other entries on your
calendar. You may need to go
through and adjust each
appointment on your calendar
after you do this. It is still
better to have your computer set
for your proper time zone, so if
you need to do this, it will be
well worth the effort.
Q.
I imported my favorite
schedule into my Microsoft
Outlook calendar, but all of the
times are off by one hour.
A. If you are sure that you
imported the schedule from your
correct time zone, check to make
sure your computer is set for
your correct time zone. If you
have never set your computer
time zone, it could very well
still be set for the factory set
time zone.
If the problem only affects a
few items in March/April and
October/November, please see the
new Daylight
Saving Time advice above.
A word of caution: Changing
the time zone on Microsoft
Windows may cause Outlook to
adjust all other entries on your
calendar. You may need to go
through and adjust each
appointment on your calendar
after you do this. It is still
better to have your computer set
for your proper time zone, so if
you need to do this, it will be
well worth the effort.
Q.
Outlook does not have a Personal
Folder. How do I import
the schedule onto my calendar?
A.
If you are using Microsoft
Outlook with an Exchange Server,
such as in a corporate
environment, you may not have
the option to import items into
a Personal Folder. This can occur if you are
using a folder other than the
Personal Folder for your default
calendar. Contact your System
Administrator for details on
your particular Exchange Server
configuration.
To import the
schedule into your default
Outlook calendar, import the
schedule by using the following
instructions. These are very
similar to the default
instructions with the important
differences highlighted in red.
-
Open Microsoft Outlook.
-
Select your calendar.
-
On the menu bar, click on
File, and then
Import and Export...
-
Select
Import from another program
or file and then
click
Next.
-
Select
Personal Folder File (.pst)
and then click
Next.
-
Click on
Browse and go to your
desktop where you saved the
file earlier.
-
Double-click on the file
that you downloaded earlier.
-
Under Options, select
Replace duplicates with
items imported.
-
Click
Next.
-
Under Select the folder to
import from, select
Calendar.
-
Choose
Import items into the
current folder.
-
Click
Finish.
-
Congratulations! Your
schedule has now been added
to your default calendar!
You can now close Microsoft
Outlook and delete the file
that was saved to your
desktop.
Q.
Can I delete the imported
schedules if I don't like them?
A. Yes. Once our schedule has
been imported onto your
calendar, they are no different
from any other appointment that
you place on your calendar. To
delete the item(s), simply open
the event on your calendar, and
click on the delete icon on the
menu bar (or click on
File,
and then
Delete).
If you have several items
that you would like to delete,
an easy way to do so is to
follow the steps below and
delete the entire category.
-
Select your calendar so you
are viewing your Outlook
calendar.
-
On the menu bar, click on
View, and then
Current View, and
then
By
Category.
-
Select the category of the
items that you wish to
delete.
-
There should be a
+
(plus) or
-
(minus) sign next to this
heading line. If you see the
+
(plus) sign, click on it to
expand the selection.
-
Review the list of events carefully. If you see
events that you have
added yourself, you may or
may not want to delete those
events.
-
If you do not see any that
you want to save, the easy
way to delete them is to
right-click on the heading
line, and then click
Delete.
-
If you find some that you
want to keep, we recommend
you go through the list
deleting the ones you want
to delete one at a time.
For
information regarding our Refund
Policy,
click here.
Q.
I have a general question
about Microsoft Outlook
unrelated to Calendar Updates.
A. If you are looking for
information about Microsoft
Outlook that is beyond the scope
of our services, we recommend
that you visit
Slipstick Systems. There you
will find just about anything
you ever wanted to know about
Outlook.
Q.
I have a question not
addressed on this page.
A. If your question is not
answered on this page, or you
just need a little extra help,
send us an e-mail at
customerservice@calendar-updates.com.
We'll be glad to help in any way
we can. Most e-mails are
answered within one business
day.
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